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844.879.1212.

Support

Welcome to Web Net 1’s Support Page. Most of your questions can be answered by using our knowledgebase, but if you don’t find the answers you need, please use one of the options on this page.

Technical Support

If you are an existing client and need technical support, please create a support ticket

  Tech Support Ticket

Customer Service

Customer Service Tickets are answered within 24 hours.

  Customer Service Ticket

Chat

Chat support is available from 10:00 am to 9 PM ET. If you are contacting us outside these hours, please use our Technical Support Ticket System or Video Tutorials

  Let's Chat

Video Tutorials

Please use our exhaustive library of video tutorials to learn how to navigate your CPanel and set up everything up from Emails to the installation of Wordpress.

  Video Tutorials

Web Net 1 Network & Data Centers

Web Net 1 utilizes top tier data centers in Houston, TX and Provo, UT. The Houston data center is located at the CyrusOne Houston West facility and the Provo data center resides within the Ace Data Centers facility. Web Net 1’s strategic utilization of these facilities provides the flexibility to deliver the performance, quality and reliability required for our customers to succeed. To ensure that service remains uninterrupted our data centers utilize state of the art server hardware, HVAC, electrical and network systems.

Houston, TX Data Center

Web Net 1’s commitment to quality goes hand in hand with CyrusOne’s Houston West facility. Featuring 300,000 sq. ft. of world-class data center space this facility offers multiple levels of infrastructure redundancy meeting our demand for uninterrupted infrastructure service.

CyrusOne’s power infrastructure features highly redundant systems including; UPS battery backup units, power distribution units, Detroit Diesel generators, and diesel fuel tanks holding thousands of gallons each. For HVAC a 42” raised floor design is cooled with redundant 70-ton CRAH units, EPAK 500-ton chillers with fast restart, and 70,000 gallons of on-site water storage.

The NOCC is staffed 24x7 to ensure constant infrastructure monitoring. For added security the facility features a high degree of physical security, VESDA very early smoke detection apparatus, hurricane shutters and resides outside of the FEMA 500 year flood plain.

Provo, UT Data Center

Ace Data Centers offers Web Net 1 an extremely efficient 8,500 sq. ft. data center design. A unique feature of Ace Data Centers is an extremely energy efficient pod design, boasting a power usage effectiveness (PUE) under 1.2.

Redundancy is very important to Web Net 1’s data center operations. Ace Data Centers offers a high quality redundant infrastructure. Power is fed through redundant critical paths, dual segregated transformers, 750kW UPS battery backup units, N+1 diesel generators with thousands of gallons of on-site fuel storage each. Cooling is accomplished via N+1 redundant chillers, 36” raised floor design, and 60-ton Liebert CRAC units providing over 700 tons of cooling capacity.

Fire protection is provided by laser scanner smoke and heat detection systems, misting fire suppression system, and a nitrogen fire suppression system. A dry pipe and pre-action sprinkler system is also installed. For security the facility features 24x7 CCTV monitoring, secured entrances, mantraps and biometric locks.

Network Features

Web Net 1’s fully redundant network utilizes the latest technologies. The network infrastructure equipment includes high performance gear from Arista Networks, Arbor Networks, Brocade, Juniper and CISCO. To ensure low latency and high throughput we equip each of our geographically diverse facilities with with massive bandwidth capacity. We utilize a wide array of network carriers including Level 3, nLayer, Comcast, Cogent Communications, and Hurricane Electric.

Monitoring

In addition to a fully redundant network and top of the line data centers, Web Net 1’s servers are monitored 24 hours a day, 7 days a week. Servers are monitored and issues are acted upon before they become serious. The network and datacenters are monitored and managed by on-site technicians dedicated to ensuring maximum uptime and reliability.

Who We Are

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Web Net 1 has developed a new paradigm of web services that are personalized, unique, sophisticated and specialized for the entertainment, sports, corporate, fashion and luxury industries.

Get in Touch

Web Net 1, LLC

108 West 13th Street

Wilmington, DE 19801

United States of America

844.879.1212

  Get in Touch